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Create your first automation.
Start with a follow-up for conversations that go quiet. If you run a store, start with abandoned cart recovery.
Steps
What to do
- 01
Pick the recipe
For any business: follow-up if no reply. For stores: abandoned cart recovery, after connecting your store.
- 02
Choose the trigger
No reply for a set time, or a cart abandoned in your store.
- 03
Set the conditions
Decide how long to wait and which conversations or carts qualify.
- 04
Write the message
Keep it short and useful. On WhatsApp, use an approved template.
- 05
Add a handoff
Route replies to your team so a person can take over.
- 06
Switch it on and watch
Activate the automation and follow the first conversations it starts.
Good to know
Before and after
- Only message customers who have opted in to hear from you.
- One useful message does more than several that are ignored.
