Terms of service.

1. Acceptance of terms

These terms are an agreement between you and Cornerz Hub for the use of Mijra. By creating an account, installing a Mijra store app or using any Mijra service, you confirm that you have read, understood and agreed to these terms, our privacy policy, our refund policy and our data processing agreement.

If you use the service on behalf of a company, you confirm you have authority to bind that company to these terms, and “you” means that company. If you do not agree, do not use the service.

2. Definitions

“Service” means the Mijra website, app, mobile app, store apps, APIs and related support. “Workspace” means a separate space for one brand or store, with its own channels, team and conversations.

“Seat” means one team member with access to a workspace. “Conversation” and “AI credit” are the usage units shown on the pricing page and in the product.

“Customer data” means the data you or your customers put into the service, including messages, contacts and orders. “Third-party services” means services we do not control, such as Meta, Telegram, store platforms and payment and shipping providers.

3. Eligibility, accounts and users

You must be at least 18, have the capacity to enter into a binding agreement, and use the service for business purposes. The information you give us must be accurate and kept up to date.

You may not use the service if you are located in a country subject to a government embargo, or if you are on a government list of prohibited or restricted parties.

Accounts may not be created by bots or other automated methods. Unless we agree otherwise, each user registers one account.

You are responsible for keeping login details confidential, for all activity in your account, and for the actions of the team members you invite. Each seat is for one named person and may not be shared.

Tell us straight away if you suspect unauthorised access to your account.

4. The service

Mijra brings customer conversations together, connects them to your store, payment and shipping systems, and lets your team and AI agents create orders, send payment links, book shipments and follow up. WhatsApp is connected through the official WhatsApp Business API via a Meta partner.

We improve the service continuously and may add, change or remove features. If we remove a material feature you pay for, we will give reasonable notice.

5. Free trial

New website accounts start with a 14-day free trial. No credit card is required. Every feature is available during the trial, with up to 100 conversations and 100 AI credits.

At the end of the trial you choose a plan or stop using the service. Nothing is charged automatically.

If Meta’s verification delays your WhatsApp onboarding, the trial is extended by the same number of days.

Trials started from the Salla, Zid or Shopify app stores run under the terms configured in that store. There is no permanent free plan.

6. Plans, billing and taxes

After the trial, the service is offered through monthly or annual subscriptions paid in advance and renewed automatically unless cancelled before the renewal date. Annual subscriptions are charged at 10 times the monthly price, so 2 months are free.

Prices are shown in the currency of your country (EGP, SAR, AED, QAR or USD) and exclude taxes unless stated. We add VAT or other taxes where the law requires. We may change prices; a change takes effect at the end of your current subscription period, and we will tell you before it does.

If you subscribe through the Salla, Zid or Shopify app store, your plan and billing are managed by that store under its terms. Fees charged by payment and shipping providers are separate from your Mijra subscription. Refunds are subject to our refund policy.

You can cancel at any time from your account or by contacting us. Your account stays active until the end of the period you have paid for.

7. Usage limits and fair use

Plans are metered on four meters: workspaces, seats, conversations per month and AI credits per month. The limits for each plan are shown on the pricing page and in the product.

Monthly allowances reset at the start of each billing month and do not roll over. When you reach a limit, you can upgrade or buy an add-on to continue. [Behaviour when a limit is reached: to be confirmed.]

You may not use the service in a way that places an unreasonable load on it or tries to get around these limits, for example by splitting one business across trial accounts.

8. Your data

You own your customer data. You grant Cornerz Hub a limited licence to host, process and transmit it only to provide, secure and support the service, as described in our privacy policy and data processing agreement.

You are responsible for the accuracy and lawfulness of your customer data and for having the rights and consents needed to use it in the service.

We may use aggregated and de-identified usage data, which does not identify you or your customers, to operate and improve the service.

9. Your messaging responsibilities

You act as the sender of all messages transmitted through the service. You are solely responsible for obtaining valid consent and opt-in from recipients, honouring opt-out requests, and complying with applicable data protection, consumer protection and anti-spam laws in your country and in the recipients’ countries.

On WhatsApp, business-initiated messages must use templates approved by Meta and must follow Meta’s messaging rules. Opt-in and templates are built into the flows, but you decide what to send and to whom.

Any resulting fines, claims or restrictions are your sole responsibility. You must only use a WhatsApp number and Meta accounts you are authorised to use.

10. Meta and WhatsApp

Some of our services depend on Meta and WhatsApp. Their terms, policies, pricing, messaging limits, template approvals and account decisions may change, be restricted or be discontinued at any time beyond Mijra’s control. Mijra is not responsible for any interruption, restriction, template rejection, limit reduction, suspension, ban or price change resulting from them.

You must comply with any changes Meta or WhatsApp makes as soon as they take effect. Mijra may modify, restrict or discontinue any feature that depends on these platforms to remain compliant with them.

Using WhatsApp requires an active Meta Business account and a WhatsApp Business Account owned by you, with a valid payment method in your own Meta billing account. All conversation, template and messaging fees imposed by Meta are paid by you directly to Meta. Mijra does not collect, process or guarantee these payments, and Mijra subscription fees do not include them.

To the extent permitted by law, you are not entitled to any refund, credit or compensation from Mijra for Meta fees, changes to them, Meta or WhatsApp decisions, or any interruption of messaging caused by failing to maintain a valid payment method with Meta.

11. Acceptable use

You agree not to use Mijra to send spam or unsolicited bulk messages, or to send or store content that is illegal, fraudulent, deceptive, harassing, hateful, sexually explicit, or that infringes anyone’s rights.

You may not sell regulated or prohibited goods in breach of the law or of Meta’s commerce policies, impersonate others, collect data without a lawful basis, or send messages to people who have opted out.

You may not reverse-engineer, copy, resell or overload the service, test its security without our written permission, or access it with bots other than our published APIs.

12. Third-party services and integrations

The service connects to third-party services you choose, such as Meta, Telegram, Salla, Zid, Shopify, WooCommerce, Moyasar, Tap, Paymob, Stripe, Aramex, Bosta, Mylerz and J&T. Your use of them is governed by your own agreements with those providers.

We do not control third-party services and are not responsible for their availability, accuracy, fees or changes. If a provider changes or withdraws its API, Mijra may change or remove the related integration.

13. AI features

AI features, including reply drafts, summaries and AI agents, generate content automatically using your conversations and the knowledge you provide. AI output can be inaccurate or incomplete.

You decide what AI agents may do and remain responsible for the messages, offers and decisions they make on your behalf. Review AI output where accuracy matters, and do not rely on it for legal, medical or financial advice.

AI credits are consumed when AI features run, as shown in the product.

14. Availability, support and maintenance

We aim to keep the service continuously available, but we do not guarantee uninterrupted or error-free operation. Planned maintenance may temporarily affect availability, and we try to schedule it at quiet times.

Support is available by email at hello@mijra.io and through the channels listed in the product. Unless a written agreement says otherwise, there is no service level commitment.

Mijra is not liable for any failure or delay caused by events beyond its reasonable control, including outages or changes of third-party platforms, telecommunications failures, or decisions of competent authorities.

15. Intellectual property and feedback

All rights to the service, its software, trademarks and designs are owned by Cornerz Hub or its licensors. They may not be copied or resold without written permission. These terms give you a right to use the service, not ownership of it.

WhatsApp and Meta are trademarks of Meta Platforms, Inc. Mijra is independent of Meta and WhatsApp: Meta is not a party to these terms, a co-provider of the service or a guarantor of it, and assumes no liability for Mijra’s services or for your use of them.

If you send us suggestions or feedback, Cornerz Hub may use them without any obligation to you.

16. Confidentiality

Each party will keep the other’s non-public business information confidential, use it only for the purposes of these terms, and protect it with reasonable care.

This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or that must be disclosed by law.

17. Suspension

Mijra may suspend or restrict the service, in whole or in part, where necessary to comply with the law or third-party platform requirements, to protect the service or other users, in response to actual or suspected misuse, or if an invoice is unpaid after the notice described in our refund policy.

Where possible, we will tell you first and give you a chance to fix the issue. We restore access once the cause is resolved.

18. Termination and data export

You may cancel your subscription at any time from your account. Cancellation takes effect at the end of the current paid period.

Mijra may end these terms if you materially breach them and do not fix the breach within [14 days: to be confirmed] of notice, or immediately for serious misuse or illegal activity.

After your account ends, you have 90 days to export your data, after which we delete it as described in our privacy policy. Sections that by their nature should survive, such as payment, liability and indemnity, continue to apply.

19. Disclaimers and limitation of liability

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose, and do not guarantee any business result, such as sales or messaging delivery.

To the maximum extent permitted by law, Mijra is not liable for any indirect, incidental or consequential damages, lost profits or lost data, and its total aggregate liability for any claim shall not exceed the subscription fees actually paid during the three months preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

20. Indemnity

You agree to indemnify and hold harmless Cornerz Hub, its owners, employees and partners from any third-party claims, fines or expenses (including legal fees), including from Meta, WhatsApp, regulators or message recipients, arising from your use of the service, your content, a breach of these terms, or a violation of applicable laws or third-party platform policies.

21. Governing law and disputes

These terms are governed by the law of Egypt, without regard to conflict of laws principles. The courts of Cairo, Egypt have exclusive jurisdiction over any dispute arising from or connected to these terms.

Before starting formal proceedings, each party will try in good faith to resolve the dispute by contacting the other in writing and allowing 30 days for discussion.

22. Changes, notices and general terms

We may update these terms. We will post the new version on this page and, for material changes, tell account holders by email or in the product at least [30 days: to be confirmed] before they take effect. Continued use after that date means you accept the new terms.

We send notices to the email address on your account. You can send notices to hello@mijra.io. Legal notices can also be sent to legal@mijra.io or to Cornerz Hub Ltd., 3 Makram Ebeid St, Nasr City, Cairo, Egypt.

If any provision is held invalid, the remaining provisions remain in full force. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of the business. These terms, with the policies they refer to, are the entire agreement between us about the service.

23. Contact

Questions about this document can be sent to hello@mijra.io or through the contact page. For privacy, cookies and data protection matters, write to privacy@mijra.io.

Cornerz Hub (Cornerz Hub Ltd.), 3 Makram Ebeid St, Nasr City, Cairo, Egypt.