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Customer profiles

Know every customer before you reply.

Every conversation, order and note about a customer in one profile, right beside the chat.

  • Built from your chats
  • Shared with your team
  • No data entry
MA

Mona Adel

ReturningCairo
City
Cairo
Interested in
Team plan
First contact
March 2025
Owner
Sara Hassan

Every conversation, in one history

  • Asked to start this monthToday
  • Replied to a story about pricingLast week
  • Asked about adding ten seatsMay
One profile

Every channel leads to the same customer

Whether they write on WhatsApp, Instagram or email, it all lands in one profile.

One customer profileShared by your whole team
How it works

From a first message to a customer you know

Profiles build themselves as you chat, and everyone on the team sees the same story.

  1. 01

    The profile starts with the first message

    Names, numbers and details are saved as you chat. Nobody types them in twice.

    • Built from your conversations

      No separate data entry.

    • One person, every channel

      WhatsApp and Instagram are one customer.

    Customer profile
    MA

    Mona A.

    One profile across channels

    QualifiedTeam of tenRiyadh

    Note from Sara

    Wants to start next month. Send the options today.

    1. Asked about plans on WhatsApp
    2. Qualified by the AI agent
    3. Assigned to Sales
    4. Follow-up reminder set
  2. 02

    Your team adds what matters

    Tags, fields and notes record what your business needs to remember.

    • Tags and custom fields

      City, interest, or anything you choose.

    • Notes from the whole team

      Everyone knows what was promised.

    Workspaces
    • A

      Brand A

      Its own channels, team and conversations

    • B

      Brand B

      Its own channels, team and conversations

    • C

      Client C

      Its own channels, team and conversations

  3. 03

    The history is there when they return

    See every past chat, order and follow-up before you send a single word.

    • Full timeline

      Every conversation and step, in order.

    • Orders beside the chat

      For online sellers: what they bought and when.

    Order timeline

    Linen set, beige, M

    Created from an Instagram conversation

    1. Created
    2. Paid
    3. Shipped
    4. Delivered

    Store

    Synced

    Payment link

    Paid

    Shipment

    On the way

The numbers

Customers expect you to remember them

Built for teams

Everything you need to remember a customer

Small things that make every reply feel personal.

Mona AdelSame customer
Mona AdelSame customer

One person, every channel

The same customer on WhatsApp and Instagram is one profile, not two.

LHLayla H.Wholesale

Tags: Wholesale, Giza, Returning

Tags that mean something

Label customers in your own words and find them again later.

Can you call me this evening?14:20

Sara: prefers a call after 6 p.m.

Notes the whole team reads

What was promised and what comes next, right inside the chat.

KSKarim S.Returning

Last chat: asked about delivery to Alexandria

Mijra AI Agent

Welcome back, Karim! Same address as last time?

History beside the chat

Any teammate can pick up where the last one left off.

Compare

Customer profiles beside spreadsheets and notebooks

Scattered

Spreadsheets and notebooks

  • ✕One profile across WhatsApp, Instagram and the rest
  • ✕Built from your conversations, with no data entry
  • ✕Every past chat beside the current one
  • ✕Tags and fields the whole team can see
  • ✕Notes that stay when someone leaves
  • ✕The profile opens right beside the chat

In one place

Mijra customer profiles

Recommended
  • ✓One profile across WhatsApp, Instagram and the rest
  • ✓Built from your conversations, with no data entry
  • ✓Every past chat beside the current one
  • ✓Tags and fields the whole team can see
  • ✓Notes that stay when someone leaves
  • ✓The profile opens right beside the chat
Customers

Real businesses answer their customers with Mijra

See what each one uses Mijra for and what changed for their team.

Talk to us about your business →
FAQ

Questions teams ask before they start

Still unsure? Our team is happy to help.

Talk to us →

No. Profiles are built from your conversations as they happen. You can add notes and tags whenever you like.

Give every conversation its context.

Connect a channel and watch the first profiles build themselves.