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The Customer Conversation Operating System.

One system for every conversation, the customer context around it, the actions it triggers and the outcome it creates.

  • Every channel
  • AI and automation built in
  • One customer profile
MAMona AdelWhatsApp

Today

Do you have a plan for a team of ten?

10:02 AM

Yes! Growth fits a team of ten. Which city are you in?

10:02 AM

Riyadh. Can we start this month?

10:04 AM

Absolutely, Mona. I’ll set up your trial now.

10:05 AM
Saved repliesGreetingPayment link
Write a message to reply, or type @ to mention someone in an internal note
Connected

Everything you already use, in one system

Channels, stores, payments and shipping all work inside the same conversation.

MijraThe Customer Conversation Operating System
The layers

How any conversation becomes an outcome

Inboxes stop at the reply and CRMs store records. Mijra connects the conversation to the record and acts on it.

  1. 01

    Every conversation, in one place

    WhatsApp, Instagram, Messenger, Telegram, email and web chat arrive in one inbox your whole team shares.

    • One inbox for every channel

      No more switching between apps.

    • An owner for every chat

      Everyone sees who is answering.

    Shared inbox

    • Mona A.

      Do you have a plan for a team of ten?

    • Omar K.

      Thanks, that answers it.

    • Layla H.

      Can someone call me tomorrow?

    • Website visitor

      What are your working hours?

  2. 02

    The customer, beside the conversation

    One profile per customer across channels, with tags, notes and history.

    • One identity across channels

      The same person, wherever they write.

    • A timeline of every step

      Know what happened before you reply.

    Customer profile
    MA

    Mona A.

    One profile across channels

    QualifiedTeam of tenRiyadh

    Note from Sara

    Wants to start next month. Send the options today.

    1. Asked about plans on WhatsApp
    2. Qualified by the AI agent
    3. Assigned to Sales
    4. Follow-up reminder set
  3. 03

    AI agents answer, qualify and route

    Agents reply from your own information and hand off to a person when they should.

    • Answers from your knowledge

      FAQs, policies and product details.

    • Hands off with the full chat

      Your teammate sees everything said.

    AI agent setup

    Knowledge the agent answers from

    • Frequently asked questions
    • Policies
    • Catalogue
    • Documents

    What the agent may do

    Answer questionsQualify leadsCollect detailsRouteHand off when unsure
  4. 04

    Follow-ups happen, and you see the result

    Automation and people follow up, assign and remind, and every conversation is followed through to its outcome.

    • Follow-ups that run themselves

      Nothing depends on memory.

    • Outcomes you can see

      A lead qualified, an issue resolved, an order placed.

    Outcome view
    • Conversations
    • Replied
    • Qualified
    • Outcome

    Bar lengths are illustrative, not data.

The numbers

Why the conversation is the business

Also included

Built for the way teams actually work

The same system on the web and on your phone, for one brand or many.

MAMona A.Assigned to you

Can we start this month?10:04

Mijra AI Agent

Absolutely. I’ll set it up now.

Works on your phone

Answer, assign and follow a conversation from the mobile app.

Cairo branchWorkspace
Riyadh branchWorkspace

Several brands, one account

A workspace for each brand, branch or client, with its own channels and team.

Do you ship to Jeddah?14:20

Mijra AI Agent

Yes, within 3 to 5 days.

Replied in 3 seconds

Chat on your website

A chat widget on your site brings those conversations into the same inbox.

✓Replied✓Qualified✓Outcome

See where conversations end up

Follow every conversation from the first message through to its result.

Compare

One system beside a stack of separate tools

Five tools

Separate tools

  • ✕Every channel in one shared inbox
  • ✕The customer’s history beside every chat
  • ✕AI agents answering in the same place
  • ✕Follow-ups triggered by what happens in the chat
  • ✕Stores, payments and shipping inside the conversation
  • ✕One view of which conversations produced a result

One system

Mijra

Recommended
  • ✓Every channel in one shared inbox
  • ✓The customer’s history beside every chat
  • ✓AI agents answering in the same place
  • ✓Follow-ups triggered by what happens in the chat
  • ✓Stores, payments and shipping inside the conversation
  • ✓One view of which conversations produced a result
Customers

Real businesses answer their customers with Mijra

See what each one uses Mijra for and what changed for their team.

Talk to us about your business →
FAQ

Questions about the platform

Still unsure? Our team is happy to help.

Talk to us →

It is one system that covers all three: a shared inbox for every channel, AI agents and automation that act on conversations, and a customer profile built around them.

See it run on your own conversations.

Connect a channel and follow one conversation through to its outcome.