AI agent
Store assistant
Answers from
It may
Karim Samy
2:14 AM
Do you deliver to Alexandria?
Saved to the customer
- City
- Alexandria
- Asked about
- Delivery
You stay in control
Read every conversation and add what the agent was missing.
Every inquiry lands in one place
Wherever someone asks, your team sees the same list and nobody is left waiting.
From the inquiry to a followed-up customer
Reply to questions about courses, fees and schedules from your own information, and hand each interested learner to an advisor.
Mona A.
Do you have a plan for a team of ten?
NewUnassigned
Omar K.
Thanks, that answers it.
ResolvedSara
Layla H.
Can someone call me tomorrow?
Follow-upYoussef
Website visitor
What are your working hours?
AI agentAI agent
- 01
Reply instantly
An AI agent answers from your own information, at any hour.
Shared inboxMona A.
Do you have a plan for a team of ten?
NewUnassigned
Omar K.
Thanks, that answers it.
ResolvedSara
Layla H.
Can someone call me tomorrow?
Follow-upYoussef
Website visitor
What are your working hours?
AI agentAI agent
- 02
Qualify
The agent asks the questions your team would ask and collects the details.
AI agent setupKnowledge the agent answers from
- Frequently asked questions
- Policies
- Catalogue
- Documents
What the agent may do
Answer questionsQualify leadsCollect detailsRouteHand off when unsure - 03
Assign
The conversation reaches the right person with its context.
Follow-up if no replyTriggerNo reply from the customer
After a conversation goes quiet
ConditionConversation is still open
And the wait you chose has passed
ActionSend a reminder and alert the owner
Replies go to your team
HandoffA person takes over
When the customer answers or asks for help
- 04
Follow up
Reminders make sure nobody who asked is forgotten.
Customer profileMAMona A.
One profile across channels
QualifiedTeam of tenRiyadhNote from Sara
Wants to start next month. Send the options today.
- Asked about plans on WhatsApp
- Qualified by the AI agent
- Assigned to Sales
- Follow-up reminder set
Why the first reply decides it
- No waiting
77%
Customers expect to interact with someone immediately when they contact a company.
Source: Salesforce, State of the Connected Customer, 2023 ↗ - Experience counts
80%
Customers say the experience a company provides is as important as its products and services.
Source: Salesforce, State of the Connected Customer, 2023 ↗ - Know me
67%
Customers expect companies to understand their needs as they change.
Source: Salesforce, State of the Connected Customer, 2023 ↗
How one conversation runs
A course inquiry, answered and passed to an advisor.
Do you have an evening English course for beginners?
Mijra AI Agent
Yes, we do. Which branch suits you, and is this for you or for someone else?
An answer in seconds
The AI agent replies from your own information.
For me, the Maadi branch.
Inquiry qualified: Evening English · beginner · Maadi
Inquiry qualified
Evening English · beginner · Maadi. Assigned to: Advisor.
Your team: Welcome. I can send you the course details and the fees now.
A person steps in
A teammate picks up with the full conversation.
Inquiries that wait and go elsewhere
Today
Without Mijra
- ✕An AI agent answers from your own information, at any hour.
- ✕The agent asks the questions your team would ask and collects the details.
- ✕The conversation reaches the right person with its context.
- ✕Reminders make sure nobody who asked is forgotten.
From day one
With Mijra
- ✓An AI agent answers from your own information, at any hour.
- ✓The agent asks the questions your team would ask and collects the details.
- ✓The conversation reaches the right person with its context.
- ✓Reminders make sure nobody who asked is forgotten.
Real businesses answer their customers with Mijra
See what each one uses Mijra for and what changed for their team.
Talk to us about your business →
You try every feature free for 14 days. No credit card is required, and nothing is charged when the trial ends.
