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AI agents

Reply to every customer in seconds, even while you sleep.

An AI agent that answers from your own information, asks the right questions and passes the chat to your team when it should.

  • Answers from your information
  • Hands off when unsure
  • Works 24/7
KS

Karim Samy

2:14 AM

Do you deliver to Alexandria?

The AI agent is answering this chat
Your knowledge

Everything you know, ready to answer

Give the agent your own information. It answers from that, not from guesswork.

Mijra AI agentAnswers from your information
How it works

From the first question to a ready lead

The agent answers, asks what you would ask, and knows when to step aside.

  1. 01

    Answers questions the way your best teammate would

    Give the agent your FAQs, policies and product details. It replies from them, not from guesswork.

    • Learns from your own information

      Upload FAQs, documents and policies, and update them any time.

    • Replies in seconds, day and night

      Customers get an answer at 2 a.m. instead of tomorrow.

    AI agent setup

    Knowledge the agent answers from

    • Frequently asked questions
    • Policies
    • Catalogue
    • Documents

    What the agent may do

    Answer questionsQualify leadsCollect detailsRouteHand off when unsure
  2. 02

    Qualifies leads before your team steps in

    The agent asks the questions you would ask, then sends ready leads to the right person.

    • Asks your qualifying questions

      Budget, city, timing: whatever you need to know first.

    • Collects contact details

      Names, numbers and order details saved to the customer profile.

    • Routes to the right person

      Hot leads go to sales, problems go to support.

    Customer profile
    MA

    Mona A.

    One profile across channels

    QualifiedTeam of tenRiyadh

    Note from Sara

    Wants to start next month. Send the options today.

    1. Asked about plans on WhatsApp
    2. Qualified by the AI agent
    3. Assigned to Sales
    4. Follow-up reminder set
  3. 03

    Hands off when it should

    You decide what the agent may do. When a question is outside its knowledge, a person takes over with the full history.

    • You set the rules

      Choose the topics it answers and the ones it always passes on.

    • Smooth handoff to people

      Your teammate sees everything the customer already said.

    • Review and improve

      Read its conversations and add what it was missing.

    Follow-up if no reply
    Trigger

    No reply from the customer

    After a conversation goes quiet

    Condition

    Conversation is still open

    And the wait you chose has passed

    Action

    Send a reminder and alert the owner

    Replies go to your team

    Handoff

    A person takes over

    When the customer answers or asks for help

The numbers

Why a fast first answer matters

What it does

An agent that works the way you would

It answers, asks, saves and hands over, all inside the same chat.

Do you deliver to Alexandria?02:14

Mijra AI Agent

Yes, within 2 to 3 days.

From your delivery policy

Answers from your information

Replies come from the FAQs, policies and product details you gave it.

Mijra AI Agent

Which city are you in, and when do you need it?

Cairo, this week.11:40

Saved to the customer: Cairo, this week

Asks the right questions

It collects what your team needs before a person steps in.

I paid twice for my order.09:05

Passed to Sara with the full conversation

Hands off when unsure

Anything outside its knowledge goes to a person, with the whole chat.

KSKarim S.AI agent on

Are you open on Friday?02:14

Mijra AI Agent

We’re open 9 to 6, Sunday to Thursday.

Works while you sleep

Customers get an answer at 2 a.m. instead of tomorrow.

Compare

An AI agent beside a chatbot menu

Press 1, press 2

A chatbot menu

  • ✕Understands questions in the customer’s own words
  • ✕Answers from your FAQs, policies and catalogue
  • ✕Asks your qualifying questions and saves the answers
  • ✕Hands off to a person with the full conversation
  • ✕You choose what it may and may not answer
  • ✕Answers at night, on weekends and on holidays

A real conversation

Mijra AI agent

Recommended
  • ✓Understands questions in the customer’s own words
  • ✓Answers from your FAQs, policies and catalogue
  • ✓Asks your qualifying questions and saves the answers
  • ✓Hands off to a person with the full conversation
  • ✓You choose what it may and may not answer
  • ✓Answers at night, on weekends and on holidays
Customers

Real businesses answer their customers with Mijra

See what each one uses Mijra for and what changed for their team.

Talk to us about your business →
FAQ

Questions teams ask before they start

Still unsure? Our team is happy to help.

Talk to us →

Agents answer from your own knowledge base, you decide what they may do, and they hand off when unsure.

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